Frequently asked questions on the coronavirus

This page contains the frequently asked questions on the coronavirus.

Information on the coronavirus for pregnant women

Appointment and treatment

  • Is the hospital open for acute and emergency care?

    Patients who require acute and emergency care can proceed to the hospital’s Accident and Emergency department (A&E).

  • Is my appointment at the hospital going ahead?

    Appointments will continue to be held by phone or webcam consultation as much as possible. Please note that you will not be called at the exact time of your appointment. The telephone consultations are also new to our doctors and are different to in-person consultations.

    If your doctor thinks you need a check-up or treatment soon, we will call you. Please note: we call from an anonymous number.

    For now, our hospital can only provide urgent care. Patients with non-urgent issues will still need to wait, unfortunately. We thank you for your patience and cooperation in this situation. Many surgeries can only proceed when more space becomes available in the ICU.

    If you have an appointment but have a cold, cough, fever or shortness of breath, please do not visit the hospital. In that case, please call the outpatient clinic concerned to discuss the possibility of postponing your appointment. In some cases, the appointment can be conducted over the phone.

  • I would like to make an appointment. Is that possible?

    If you do not have a referral, please obtain one from your GP first. Your GP will consider whether your complaint is urgent and refer you to the hospital if necessary. If you already have a referral, please contact the relevant outpatient clinic by phone.

  • Can someone accompany me to my appointment at the hospital?

    Please come to your appointment at the hospital alone. If this is not possible, you can bring one person as a chaperone.

  • I have a phone appointment but have not received a call. Why?

    Appointments will continue to be held by phone or webcam consultation as much as possible. Please note that you will not be called at the exact time of your appointment. The telephone consultations are also new to our doctors and are different to in-person consultations.

  • Why can't I make an appointment through Mijn MMC?

    It is currently not possible to schedule your appointments through Mijn MMC. The staff at our outpatient clinics will determine which appointments can proceed and in what form (i.e. at the hospital, phone appointment or webcam consultation).

  • My appointment or surgery has been postponed. When will I be contacted to make a new appointment?

    If your doctor thinks you need a check-up or treatment soon, we will call you. Please note: we call from an anonymous number.

    You do not need to do anything yourself. To ensure that our staff has enough time to keep all patients up to date, please do not call the hospital yourself.

    For now, our hospital can only provide urgent care. Patients with non-urgent issues will still need to wait, unfortunately. We thank you for your patience and cooperation in this situation. Many surgeries can only proceed when more space becomes available in the ICU. The doctor will assess the situation and consult with your GP if necessary. Our aim is to help everyone to the best of our ability.

  • My appointment or treatment has been postponed and my symptoms are worsening. Can I see a doctor now?

    If your care needs become more urgent, you may be scheduled in sooner. The specialists at our outpatient clinics will determine which patients need to be seen first. They will consult with your GP first, if necessary.

  • Is it safe to visit the hospital?

    All visits to MMC are currently subject to conditions. We have taken all necessary measures to make your hospital visit as safe as possible, both for you and your care provider.

    Waiting rooms and consulting rooms have been adapted where necessary to allow the 1.5-metre distance. Our care providers will wear protective equipment if necessary. We call patients one working day before an appointment to ask coronavirus-related questions and determine whether the visit can proceed safely.

    We ask that you:

      • Do not visit the hospital if you have respiratory complaints (a cold, sore throat or cough) or a fever;
      • Come to your appointment alone.
      • If this is not possible, you can bring one person as a chaperone.
      • Enter the hospital through the main entrance;
      • Disinfect your hands upon arrival;
      • Maintain a minimum distance of 1.5 metres from other people;
      • Do not arrive too early, to prevent crowding in the hospital. Please take a seat in the waiting room 5 minutes before your appointment.
      • Leave the hospital immediately after your appointment, unless you require additional examination.

    If despite these measures, you would prefer not to come to the hospital, discuss the matter with your treating physician.

  • Can I have blood drawn at the hospital?

    Yes, you can. View our opening times.

Visitors

  • Can I visit a relative at the hospital?

    There are limitations for visitation:

    • Visitors with a cold, cough, fever or shortness of breath should not visit the hospital.
    • The patient is allowed to receive two different visitors per day. Be aware! Only one visitor is allowed each time.

Health complaints

  • Am I in a high-risk group?

    Please consult the information provided by the RIVM. Our website provides information on specific groups of vulnerable patients at our hospital, such as pregnant women and oncological patients.

  • What should I do if I have symptoms?

    If you are in doubt about any symptoms, do not visit the hospital. If you have an appointment, please contact the outpatient clinic by phone. For further advice on health complaints, please consult the RIVM’s website.

  • I have questions about coronavirus. Where can I find answers?

    For the latest information about coronavirus, please visit the RIVM’s website. You can also call the national public information number: 0800 1351. They can also answer questions regarding work, holiday and school.

General

  • Why is care starting up again?

    Although the coronavirus crisis is far from over, the situation in the Netherlands is slowly stabilising. The amount of coronavirus-related care at our hospital is slowly decreasing. It would also be irresponsible to delay the provision of regular care any longer. Without the necessary care, some patients are at risk of becoming much more seriously ill.

  • Are the visitors restaurant, the sandwich bar and the shop open?

    Location Veldhoven
    The sandwich bar and shop have reopened with adjusted opening hours. The sandwich bar is open from Monday till Friday from 8:30 till 16:00. The shop is open from Monday till Friday from 09:00 till 17:00 and on Saturday and Sunday from 11:00 till 16:00. The visitors restaurant is currently closed.

    Location Eindhoven
    The visitors restaurant and the shop are open from Monday till Friday from 8:30 till 16:00.

  • I would like to offer MMC my help. Who should I contact?

    The amount of support we are being offered in this time of crisis is heartwarming. We have set up a central hotline to help coordinate supply and demand. To offer MMC your help, please contact us at aanbodhulpcorona@mmc.nl or call +31 40 888 4255.