Frequently asked questions on the coronavirus

This page contains the frequently asked questions on the coronavirus.

Information on the coronavirus for pregnant women

Appointment and treatment

  • Is my appointment at the hospital going ahead?

    Appointments at the outpatient clinics are going ahead. Your (elective) surgery may be postponed. In the case of any changes, you will be notified by phone. Please note: MMC calls anonymously.

    If MMC has not reached out to you, your appointment is going ahead as planned.

    Please do not contact the hospital yourself, unless you have an appointment and any corona-related symptoms. In that case, please do not come to the hospital and contact the outpatient clinic concerned, to discuss the possibility of postponing your appointment. In some cases, the appointment can be conducted over the phone.

  • I am scheduled for admission or surgery; is it going ahead?

    If you have not been notified by phone, your admission or surgery is going ahead as planned.

    If you are scheduled for admission or surgery but have any corona-related symptoms , please call the outpatient clinic concerned to discuss the possibility of postponing your admission.

  • My appointment or surgery has been postponed. When will I be contacted to make a new appointment?

    Postponed appointments will be rescheduled at a later time. MMC will contact you to this end. Unfortunately, we are not yet able to say when this will be.

  • Can someone accompany me to my appointment at the hospital?

    Please attend your appointment alone. One person may accompany you if:

    • you are under the age of 18;
    • you are not allowed to visit the hospital alone due to the nature of your appointment, examination or treatment.

    Your escort may not be allowed to enter the consultation room, treatment room or waiting room during your visit.

    In all other cases, your escort must wait outside the hospital.

  • I have a phone appointment but have not received a call. Why?

    Appointments will continue to be held by phone or webcam consultation as much as possible. Please note that you will not be called at the exact time of your appointment.

  • Why can't I make an appointment through Mijn MMC?

    It is currently not possible to schedule your appointments through Mijn MMC. The staff at our outpatient clinics will determine which appointments can proceed and in what form (i.e. at the hospital, phone appointment or webcam consultation).

  • My appointment or treatment has been postponed and my symptoms are worsening. Can I see a doctor now?

    If your care needs become more urgent, you may be scheduled in sooner. The specialists at our outpatient clinics will determine which patients need to be seen first. They will consult with your GP first, if necessary.

  • Is it safe to visit the hospital?

    We have taken all necessary measures to make your hospital visit as safe as possible, both for you and your care provider.

    Waiting rooms and consulting rooms have been adapted where necessary to allow the 1.5-metre distance. Our care providers will wear protective equipment if necessary.

    We ask that you not come to the hospital if you experience any corona-related symptoms. If in doubt, please contact the outpatient clinic by telephone.

    If despite these measures, you would prefer not to come to the hospital, discuss the matter with your treating physician.

  • Can I have blood drawn at the hospital?

    Yes, you can. View our opening times.

Visitors

  • Am I allowed to visit my relatives?

    You can visit your relatives between 16:00 – 20:00. Patients are allowed one visitor per time, with a maximum stay of one hour.

    There are exceptions for the following departments:

    • Pediatrics department, NICU and NMCU: parents, brothers and sisters of the patient are welcome to visit;
    • At the maternity suites and OHC, the partner and other children of the same family are welcome to visit.
    • For the palliative care departments, visiting agreements can be made with the department staff.

    If you have COVID-related symptoms, do not visit MMC.

  • What are the visiting hours?

    Our adjusted visiting hours are between 16:00-20:00.

    Palliative care departments observe different visiting hours. Please discuss with the department to come to a visiting arrangement.

Health complaints

  • Am I in a high-risk group?

    Please consult the information provided by the RIVM. Our website provides information on specific groups of vulnerable patients at our hospital, such as pregnant women and oncological patients.

  • What should I do if I have symptoms?

    If you have symptoms, stay at home. If you have an appointment, please contact the outpatient clinic by phone. For further advice on health complaints, please consult the RIVM’s website.

  • I have questions about coronavirus. Where can I find answers?

    For the latest information about coronavirus, please visit the RIVM’s website. You can also call the national public information number: 0800 1351. They can also answer questions regarding work, holiday and school.

General

  • Are the visitors restaurant, the sandwich bar and the shop open?

    Yes, the restaurants and shops are open.

  • What can I do to prevent the spread of the coronavirus?

    • Wash your hands with soap and water;
    • Cough or sneeze into your elbow;
    • Keep 1.5 metres away from others;
    • Symptoms? Get tested!

Face masks

  • Why do I have to wear a mask at the hospital?

    Given the increase in COVID infections in our region, we would like to make an extra effort to keep the medical care at our hospital safe for visitors, patients and our employees.

  • Do I have to wear a mask everywhere in the hospital?

    This measure is in force at all our locations and in all areas, including the central hall, the waiting rooms at the outpatient clinics and research departments.

  • I can't wear a mask. What should I do?

    If you are unable to wear a mask due to shortness of breath, for example, please notify us in good time. We are happy to help you and will provide the right protective equipment for you and our employees.

  • Do I have to wear a mask if I am admitted to the hospital?

    Patients admitted to our hospital don’t need to wear a mask.

  • Do MMC employees also have to wear masks?

    MMC employees wear a mask when they are in contact with patients diagnosed with or suspected of having COVID-19 and when the 1.5-metre distance cannot be maintained in the hospital.

  • Can I visit someone at the MMC if I have symptoms?

    No, if you have symptoms, stay at home.